Contact & Support
Contact us about orders, delivery, returns, product information or business enquiries.
Customer Support
Help with order tracking, shipping, returns and product information.
Email and Written Support
Written withdrawal notices, order questions and business enquiries.
Logistics and Returns
Address for shipping and return parcels.
Evren Caddesi No: 3/A, Maltepe / İstanbul
Consumer Information and Store Policies
Delivery, returns, sales and privacy documents. The document bodies are in Turkish.
Order preparation, delivery times, carrier options and free shipping policy.
14-day statutory right of withdrawal, cosmetic return criteria, return address and refund procedure.
General sales principles and customer protection terms under Turkish consumer laws.
The general terms of the contract formed when your order is confirmed.
What you should know before placing an order.
Information under Turkish Personal Data Protection Law no. 6698.